Since we were short-staffed at work today, I helped out by answering the phone. About my third call in, I got a call from a guy who, as soon as I answered with the name of my company, told me his name was Jim, said where he was calling from and added that someone had requested some information about debt consolidation.
I began to ask him for the name of who called his company so I could direct his call accordingly, but he started talking again. So I waited patiently but realized he was giving me the sales spiel intended for someone else. So I politely tried to interject. And he kept talking.
So I waited, figuring perhaps he was required to give a short speech at the beginning of the call. And when he paused, I again started to interject to tell him he was calling a business and I wasn’t the correct person to speak to. And he started talking over me!
So then I was angry. “Sir? Sir? This is a business. Sir? Sir!”
I paused, thinking perhaps the phone had cut out and he couldn’t hear me despite me still being able to hear him. When he paused again, I shouted, “Sir!” And that’s when he continued with, “To speak to someone about his offer, press 1.”
Well played, robot, well played. You got me this time. Damn those companies with their recorded phone calls!